Community Pharmacy Chapter
Benchmarking Guidelines for Community Pharmacy Practice
Background ( For info only )
- Area: a minimum of 200 Sq. ft.
- Designated area for counselling, waiting area.
- Designated area for wet and dry compounding/dispensing.
- Exterior display:
Signboard: Pharmacy/Advertisement Ratio?
- Display of types of services available e.g. blood glucose, cholesterol, pregnancy, blood grouping tests or electronic blood pressure monitoring.
Locks to main door/gate.
Lock to Psychotropic drugs.
Poison products under lock and key.
Fire and burglary
- Level of cleanliness and hygiene.
- General Environment for clients.
Conform to occupational and safety health requirements : escape way.
Arrangement/ display of OTC products; ease of selection of products.
Temperature, lighting and ventilation.
- Availability of refrigerator.
- Method of pharmaceutical waste disposal. (For info only)
- Inventory control : computerisation/ stockcards.
- Availability of mortar and pestle, weighing balance, counting tray and measuring cylinders.
- Image presented, both RPH and staff dressing code.
- Training for staff.
Dispensing of Medicines
- Dispensing must be under the supervision of the pharmacist.
Dangerous drugs and Psychotropic.
Prescription and Pharmacy Only Medicines (Gp C)
Cases of referral to pharmacists by pharmacy/sales assistants.
- Screening of prescription by the pharmacist. The Pharmacist must ensure that the patient receives sufficient info and advise to enable the safe and effective use of the medicines.
- Dispensing container : use of amber bottle.
- Labelling (printed and hand written) bears the proprietary/generic names, strength, quantity, manufacturer’s name, batch no and expiry dates.
- Maintenance of Patient Medication Record. (By means of card, a record book, by computer)
- Steps to minimise e.g. incorrect selection, incorrect interpretation.
- Checking procedures and cautions.
- External use - preferably to store separately from internal use items.
- Control of expired and expiring stocks.
- Storage space/compartments.
- BPC 1970 ?
- Other reference books and relevant legislation references.
- Pharmacist’s ethics.
- The accountability of the pharmacist.
- Professional competence. Involvement in MPS’s CPE programme.
- Observance of relevant laws.
- The pharmacist must ensure that the confidentiality of patient information.
- Extent of interaction with colleagues and other health professionals.
- Participation in MPS activities.
Participation in Health Promotion Activities.
- Participation in community activities.